Privacy Policy

At HireAVehicle.co.uk, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, share and safeguard your information when you visit our website, book a vehicle or contact us.

Please read this policy carefully and contact us if you have any questions or concerns.

What information do we collect?

We collect information that you provide to us voluntarily when you create an account, book a vehicle, subscribe to our newsletter, enter a competition, fill in a form or contact us. This information may include:

  • Your identification data: name, email address, phone number, postal address, date of birth, account identifier;
  • Your driver’s licence and that of any additional driver(s);
  • Your payment details: card number, expiry date, security code;
  • Your booking details: vehicle type, pick-up and drop-off locations and dates, extras and options;
  • Your preferences and interests: vehicle category, fuel type, transmission type;
  • Your feedback and opinions: reviews, ratings, comments.

We also collect information that is automatically generated when you browse our website or interact with our emails. This information may include:

  • Your IP address and device information: browser type, operating system, screen resolution;
  • Your location and time zone;
  • Your browsing history and behaviour: pages visited, links clicked, time spent;
  • Your cookie preferences and settings.

We use cookies and other similar technologies to collect and store this information. Cookies are small files that are placed on your device when you visit our website. They help us to recognise you, remember your preferences, enhance your user experience and tailor our marketing to your interests.

You can manage your cookie preferences and settings through your browser or device. You can also opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link at the bottom of each email.

How do we use your information?

We use your information for various purposes, such as:

  • To process and fulfil your bookings and payments;
  • To communicate with you about your bookings, deliveries and returns;
  • To provide you with customer service and support;
  • To send you newsletters, offers and promotions that may interest you;
  • To personalise your booking experience and recommend vehicles that suit you;
  • To improve our website, products and services;
  • To conduct market research and analysis;
  • To comply with our legal obligations and protect our rights.

How do we share your information?

We do not sell or rent your information to third parties for their own marketing purposes. We only share your information with third parties that help us to provide our services to you, such as:

  • Vehicle suppliers that provide the vehicles that you book through our website;
  • Delivery partners that deliver the vehicles to your address or location;
  • Payment processors that process your payments securely;
  • Marketing platforms that send you emails on our behalf;
  • Analytics tools that measure and improve our website performance;
  • Security tools that protect our website from fraud and abuse.

We only share the minimum amount of information necessary for these third parties to perform their functions. We also ensure that they comply with this privacy policy and applicable laws.

We may also share your information with third parties if we are required by law or if we believe that it is necessary to protect our rights or the rights of others.

How do we protect your information?

We take appropriate measures to protect your information from unauthorised access, use, disclosure, alteration or destruction. These measures include:

  • Using secure servers and encryption technologies;
  • Implementing access controls and password policies;
  • Conducting regular backups and audits;
  • Providing training and guidance to our staff.

However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your account details and password confidential.

How long do we keep your information?

We keep your information for as long as necessary to fulfil the purposes for which we collected it. The retention period may vary depending on the type of information and the legal obligations that apply to it.

When we no longer need your information, we will delete it or anonymise it in accordance with our data retention policy.

What rights do you have regarding the processing of your personal data?

You have certain rights regarding your information under applicable laws. These rights include:

  • The right to access your information and request a copy of it;
  • The right to correct or update your information if it is inaccurate or incomplete;
  • The right to delete or erase your information if it is no longer needed or if you withdraw your consent;
  • The right to restrict or limit the processing of your information in certain circumstances;
  • The right to object to the processing of your information for certain purposes;
  • The right to withdraw your consent at any time where we rely on it;
  • The right to receive your information in a portable format or transfer it to another provider;
  • The right to complain to a supervisory authority if you are unhappy with how we handle your information.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time frame and in accordance with the law.

How to contact us?

If you have any questions or concerns about this privacy policy or your information, please contact us by:

  • Email: info@hireavehicle.co.uk

We will do our best to resolve any issues that you may have.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies or laws. We will notify you of any material changes by posting a notice on our website or by sending you an email. We encourage you to review this policy periodically to stay informed of how we use and protect your information.